We agree - the attention to detail and lack of quality control was a disappointment for us too, considering the reputation and price. Communication has been difficult..
Yes most vans have 'teething' issues but we have been shocked when chatting with other Kedron owners in the month following our pick-up at the amount of issues encountered, and severity of some. Maybe we were just unlucky to have come across these people, but their honesty was commendable. All, but one, still really liked their Kedron van but there is disappointment out there. We had not heard any of this before. Some of our issues were fixed, not all to satisfaction - we don't think we are overly fussy, just customers that expect quality workmanship when it is paid for. February 2017 will be our 3rd trip back in 3 months to Kedron from NSW for repairs. I have tackled some repairs myself - like gluing the ensuite basin down. Other issues - a leaking water tank (twice! the second time because the water level indicator had been installed sideways), the cupboard doors on one side of the van have been put on upside down, a sagging step, and initial problems with the anti-sway bar placement. Our 'final' plan was altered after us signing-off resulting in a change we have to live with now. We are hoping the next visit will fix all the remaining issues and we can get on with fully enjoying our Kedron - which we do love.