Jump to content
Ecoranger

Kym & Kathryn - New to forum

Recommended Posts

Ecoranger    6

Hi All,

Just purchased 19' XC in August and had a few weeks running it in through Queensland up to Rockhampton. Tow vehicle is 2014 Landcruiser 200, which has performed well, albeit a bit thirsty at times. Now back in Mildura and planning our next adventure.

 

Kym & Kathryn

  • Like 4

Share this post


Link to post
Share on other sites

Not sure why you have not been welcomed to the forum, but welcome.

  • Like 3

Share this post


Link to post
Share on other sites
GrantCarol    24

Agree with John and Tina, a warm welcome.  Hope to see you on the road / camped by the road / in a caravan park at some time.

  • Like 1

Share this post


Link to post
Share on other sites
FNQCarters    30

Welcome to you both.

I have just picked up the reins of secretary \ treasurer; if I can help in anyway please feel free to email me at kedronownersgroup@gmail.com 

 

I look forward to meeting up with you

 

Cheers

Mike Carter

  • Like 1

Share this post


Link to post
Share on other sites
Ecoranger    6

Thanks to you all for your Warm Welcome. As we have really only had one trip after collecting the van and that was into QLD and back to Mildura via Kedron, we have not experienced enough to have too many questions. However, we would be interested to know if anyone else has experienced any (what I would term cosmetic) issues with their van after they first collected it from the factory. We experienced quite a few, for example....from the fridge failing and fuses blowing to unfinished timber edges (not varnished) and cupboards not closing properly. Small things in reality, however we considered that given what we paid and the apparent reputation of Kedron for quality, attention to detail was lacking in many areas. We have raised these issues with Kedron and most were fixed during the first service, others I had to fix myself, although the end result was not as good as if it were done ( as it should have been) in the factory, in my opinion. Anyway, we were advised by other caravan owners that all caravans have issues and "teething problems" apparently...we just felt a bit aggrieved and being so far from Brisbane, we could not just take it back for repair!

I guess these are some of the joys of caravanning and no doubt we are not alone in experiencing quality control issues?

Anyway, we would be interested in anyone's experiences or opinions on this issue, as our journey continues.......

  • Like 1

Share this post


Link to post
Share on other sites
Merv and Di    101

Welcome to the forum.   Find yourself a quality repairer in or around Mildura and any teething problems with your van contact Robyn at Kedron Service and you will probably find that they will come to the party for repair costs.  This is what we have done in Melbourne.  They are a great Company to deal with and are second to none when it comes to after market service as you will find out.  

 

 

 

Cheers

 

Merv

  • Like 1

Share this post


Link to post
Share on other sites
Chris    350

Welcome to the forum and Kedron family!

I agree with Merv and Di's post above.  Any teething problems can be ironed out by a quick phone call to the factory.  They are responsive and helpful in the extreme.  Be aware they shut down over Christmas though - like all caravan builders- so don't delay if you have an issue.

 

when you think about how complex a beast a van is it is amazing there are not more minor issues, really.  I am not excusing errors, just saying that an item which is not tested out of the factory u til you drive it out can understandably have something small go wrong.

 

Major issues are not excusable, of course.

  • Like 2

Share this post


Link to post
Share on other sites
GnA    7

We agree - the attention to detail and lack of quality control was a disappointment for us too, considering the reputation and price. Communication has been difficult..

Yes most vans have 'teething' issues but we have been shocked when chatting with other Kedron owners in the month following our pick-up at the amount of issues encountered, and severity of some. Maybe we were just unlucky to have come across these people, but their honesty was commendable. All, but one, still really liked their Kedron van but there is disappointment out there. We had not heard any of this before. Some of our issues were fixed, not all to satisfaction - we don't think we are overly fussy, just customers that expect quality workmanship when it is paid for.  February 2017 will be our 3rd trip back in 3 months to Kedron from NSW for repairs. I have tackled some repairs myself - like gluing the ensuite basin down.  Other issues - a leaking water tank (twice! the second time because the water level indicator had been installed sideways), the cupboard doors on one side of the van have been put on upside down, a sagging step, and initial problems with the anti-sway bar placement. Our 'final' plan was altered after us signing-off resulting in a change we have to live with now. We are hoping the next visit will fix all the remaining issues and we can get on with fully enjoying our Kedron - which we do love.

  • Like 1

Share this post


Link to post
Share on other sites

Once again welcome to the forum and the Kedron Family!!

Sorry to hear that you are having so many problems with your new van.  I hope that these will all be resolved for you in due course.  The team at Kedron have always been very helpful and they have always fixed any issues we have had. 

 

Please continue to participate on the forum.  Hope we see you at a gathering soon.

 

Cathy & Greg

  • Like 1

Share this post


Link to post
Share on other sites
On 03/12/2016 at 6:09 PM, Ecoranger said:

Thanks to you all for your Warm Welcome. As we have really only had one trip after collecting the van and that was into QLD and back to Mildura via Kedron, we have not experienced enough to have too many questions. However, we would be interested to know if anyone else has experienced any (what I would term cosmetic) issues with their van after they first collected it from the factory. We experienced quite a few, for example....from the fridge failing and fuses blowing to unfinished timber edges (not varnished) and cupboards not closing properly. Small things in reality, however we considered that given what we paid and the apparent reputation of Kedron for quality, attention to detail was lacking in many areas. We have raised these issues with Kedron and most were fixed during the first service, others I had to fix myself, although the end result was not as good as if it were done ( as it should have been) in the factory, in my opinion. Anyway, we were advised by other caravan owners that all caravans have issues and "teething problems" apparently...we just felt a bit aggrieved and being so far from Brisbane, we could not just take it back for repair!

I guess these are some of the joys of caravanning and no doubt we are not alone in experiencing quality control issues?

Anyway, we would be interested in anyone's experiences or opinions on this issue, as our journey continues.......

 

Share this post


Link to post
Share on other sites

I have refrained from being negative towards Kedron but at this stage I have to agree with the quotes above.

In November last year we collected our Compact from Brendale and we have had continual problems since.

Pump broken down ,it has been replaced,Fridge replaced,Lamanite peeling off cupboard surrounds,has now all been reglued by Kedron.

external connection for TV not even fitted.Hole there but no connection.

I could keep going.especially they last one we are trying to solve at this time.

My concern is that the warranty expires soon and where will we stand after that?

  • Sad 1

Share this post


Link to post
Share on other sites
Chris    350

I would not be concerned about a warranty expiring as the Kedron factory is exceedingly helpful regardless of the age of a van.  Someone recently reported of buying a second hand 10 year old Kedron and it needed a problem to be addressed.  The factory said they were more than willing to fix the issue; unfortunately the owner lived 1000kms or so away from the factory and was not too happy to drive that far.

 

But we once lived in Darwin when our van had an issue  and Kedron had a local repairer who was able to do the work at Kedron's expense.  You will find the Galls to be very helpful, but of course you need to approach them in a friendly and agreeable manner, as I have no doubt you will.

  • Thanks 2

Share this post


Link to post
Share on other sites
TonyH    407

Hi Maureen & Brian,

I also would like to echo Chris's comments above, it is disappointing that you have experienced 'failures/shortcomings' with your new Kedron van.

I honestly believe you will find that Kedron will sort out your concerns , promptly and with a smile....albeit you probablyay have a frown on your face now......soon it will be smile....yes it would have been better to have a smile from day one. 

Looking forward to meet you at a gathering or somewhere on the road in this beautiful country.

Regards 

Tony H

PS......PM sent

  • Thanks 1

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×